# General Rule ### Overview These rules are intended to define the terms and conditions that apply to all bets accepted by us. It is your responsibility to make yourself aware of these rules and the terms upon which your bets are accepted. We reserve the right to amend these rules at any time and any such amendments will then be displayed on this website. Please note that any additional information detailed in the “Announcements” section forms part of the betting rules. In the event of any disparity, please note that any such additional information will supersede our betting rules. We consider these rules to be fair and should you require any advice regarding these rules please contact our customer service team. Our team is there to help you and it is in everybody's interest to ensure that queries and disputes are settled as quickly and amicably as possible. The customer service team endeavors to provide prompt and considerate attention to errors and disputes. All these rules serve only to establish the general principles that regulate the relationship between the member and the company. In the event of any disagreement it is not the intention of the company to enter into a dispute with the member, but rather to find a solution, whenever possible, for the mutual satisfaction of both parties. ### General Rule All bets placed with the company are subject to the following rules and regulations. Any rules listed within individual sports supersede these rules for that particular sport or market: Minimum and maximum bet amounts on all sporting events will be determined by the company and are subject to change without prior written notice. The company relies entirely upon the information provided by the customer within their betting account. The company is not responsible for any form of misrepresentation by the customer. When betting, members are solely responsible for their own account transactions. Please be sure to review your bets for any mistakes before submitting. Once a transaction is complete, it cannot be changed. The company does not take responsibility for missing or duplicate bets made by the client. Clients may review their transactions in the 'Statement Details' section of the site after each session to ensure all requested bets were accepted. In the case of any complaints, the company does not consider valid prints or receipts, which have not been recorded or stored in the company files. The company reserves the right to close or suspend a customer's account at anytime. The company reserves the right to suspend betting in a market at anytime. The company reserves the right to void any bets struck on an event where the outcome is known. Should a bet be placed at an incorrect price due to a delay in the 'Live' coverage of an event, the bets placed during this period of time will be voided, win or lose. Information relating to an event (e.g. dates, times, scores, statistics, news, red cards, neutral ground details, etc.) are for general information purposes only. The company shall not be liable for the accuracy in the information provided. Should a game / event be abandoned, suspended or postponed and fail to resume after 36 hours from the official kick off / start time, the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the individual sport’s rules. Certain markets that are unconditionally determined will be settled accordingly. The settlement procedures for these markets are stated in the individual sport’s rules. The company's decision to cancel bets in such an event is final and is regardless of any official decision by the event referee or relevant governing authority. For 'Parlays', the bet will still be considered valid, though the selection within the parlay will be considered void. The payout formula will be calculated as (1) for that particular selection. Should a game / event be abandoned the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the individual sport’s rules. The decision and definition of abandonment can be made at the company’s discretion. Should there be any discrepancies with team names or any other information in other languages, the company will refer to all team names in English. The company is not liable, under any circumstances whatsoever, for any discrepancies, damages or loss caused by any of the following incidents: a. Disruption of service to the company's website(s), server(s) or network. b. Loss of data or damaged data on the company's server(s). c. Malicious attack on the company's website(s), server(s) or network by hackers. d. Slow or irregular internet service while accessing the company's website. 13. If there is any dispute over the interpretation of any rules or regulation, the company's interpretation will always take precedence. ### RESULTS AND SETTLEMENT The result of an event will be determined on the day of its conclusion for betting purposes unless otherwise stated within the rules for each sport or event. The company does not recognize protests or overturned decisions for betting purposes. The company will only reset / correct the results due to human error, system error or mistakes made by the referring results source within 36 hours after results are processed. Markets are usually settled at the end of the event. However, in the interest of the member, some markets may be settled before the official result is declared. These are markets that are unconditionally determined and can include certain markets for events that are abandoned, suspended or postponed. The company reserves the right to reverse settlement in the event a market is settled in error. Results will be determined by the company using, where possible, official sources from each sport’s governing body. For the purpose of settling bets, the company shall take the latest back-up data on bets placed. The company will not entertain any complaints or disputes, unless the customer can produce a printed copy of the betting transaction(s). Otherwise, the company’s transaction record shall be deemed as final. ### DEAD HEAT RULES For markets where there is a dead heat with two or more winning selections in an event, the winnings will be reduced. This reduction is calculated by dividing the total stake by the number of selections of that dead heat. This reduced stake is then multiplied by the original odds to calculate the winnings. This part of the stake is then returned to the customer, together with any winnings. The other part of the stake is lost. For example: **Stage 1 –** You bet $5 on a selection at 16.0 (Potential winnings of $75) **Stage 2 –** Your selection is in a dead-heat with another selection both finishing in 1st place **Stage 3 –** Half your stake ($2.50) is applied at the original odds (16.0). Therefore the ‘Win / Loss’ is ($5.00 x 16.0) / 2 – $5.00 = $35.00. The ‘Return’ is ($5.00 x 16.0) / 2 = $40.00. (In the event of more than two selections finishing in a dead heat, the bets will be divided respectfully). Effectively in a two way dead-heat, half (50%) of the stake is applied at full betting odds and the other half (50%) of the stake is lost. 3. The Dead Heat Rules will not apply where, in our sole discretion, we consider an event winner can be determined on a points scored basis (for example from an event group stage). ### IN-PLAY / IN-RUNNING RULES In-Play is where it is possible to bet during an ongoing game or event. Bets will be accepted once the game or event begins and will cease once the game or event is taken off the odds display. A variety of different markets can appear during the duration of a game. All bets placed In-Play are subject to a system acceptance procedure. This may result in a delayed confirmation (or rejection) of each bet. The word “Confirming” will be shown on the bet receipt of any bet being processed by the system. This means that the bet has not been confirmed or rejected yet. Confirming bets will be rejected should a significant event occur during the time of bet placement. These events may include, but are not limited to, a goal, red card, penalty or technical malfunction. Video Assistant Referee (VAR) decisions made after a significant event occurs, may result in confirmed bets being voided. Bets voided will be from the time of the significant event, until the time the final VAR decision was officially announced. In the case of In-Play, the company will enforce the following conditions in order to ensure that bets are placed at the correct time, at the correct price and under the correct circumstances, as determined by us: a. The time in which a goal / point is scored is determined solely by the company. We will not entertain any references as to the time that a goal / point is scored as stated in official league / club websites, media websites or “live score” websites. b. If there are reasonable grounds to suspect that a bet (or bets) has been placed after an event has taken place in the game / event, we reserve the right to cancel such bet(s) without having to provide any reason or burden of proof. c. In the event that the company website cannot be accessed to update the score, odds or handicap-goal line, the company reserves the right to cancel all pending bets placed at the time of the incident. ### Reservation bet rules Reservation betting is a non-instant betting method where the order is conditionally effective. The company reserves the right to provide and withdraw the reservation betting function at any time. All Reservation bets need to comply with the system acceptance procedures and comply with the company's regulations on general betting. If the “In Reservation” is showed on the bet slip, it means that the Reservation bet has been successful but not valid. When the odds of the option reach the Reservation odds, the system will automatically process the bet. If the Reservation bet meets the conditions enters the betting process, and the wallet balance is not enough to complete the bet, the Reservation bet will automatically become invalid and the Reservation bet will not be continued. In order to improve the success rate of the reservation, please ensure that the wallet balance is sufficient. If an Reservation options are settled or cancelled, all bets placed on the relevant Reservation order will be considered void. After the football score (goal, corner kick or red/yellow card, etc.) changes, if the settlement of the bet in the reservation is related to the score, the bet in the reservation will be set as invalid. For example, when the goal score is 0-0, the reservation bets are goals over 2.5 and corners over 5.5. After the goal score becomes 1-0, the reservation bet goals over 2.5 will be set as invalid, and the reservation bet corners over 5.5 will be set as invalid. The order will continue to be in reservation as normal. The number of Reservation bets that exist simultaneously for a single user is set by the company and may be adjusted at any time. You can modify the reservation stake and odds for the bet that is in the reservation. The rules for accepting odds for Reservation order bets are: accept better odds. ### ISSUES RELATING TO TIMES If an event starts before its scheduled time, only bets placed before the event starts will be considered valid. All bets placed after the start of the game will be considered invalid or void, except for In-Play bets. For Soccer events where injury or stoppage time is played, this is deemed to be part of regular time. Unless otherwise stated in the individual sport rules, overtime scoring does not count towards normal full time. ### CHANGE OF VENUE If a scheduled venue is changed, all bets will be considered void if the original away team is now the home team. We reserve the right to void all bets if we think other change of venues scenarios could affect the outcome of the event, e.g. Tennis change of venue surface. In certain situations, we may not void the bets. This can include tournaments where both selections were originally considered to be playing at a neutral venue and the change of venue has no impact. The individual sport’s rules will override these rules. ### ERRORS 1. While the company makes every effort to ensure that errors are not made, we reserve the right to void a bet if there is a clear error. This includes, but is not limited to: a. Incorrect prices, which are clearly different from those available in the general market. b. Incorrect handicaps, Over / Unders, Totals, Lines, Spreads, etc. c. Incorrect fixtures, dates and times. 2\. We will endeavor to contact the customer when we void bets in this instance, if possible. The information will also be relayed in our Announcements section. ### IRREGULAR BETS 1. Any member who the company suspects of cheating or damaging our platform will have their bets voided and their account suspended without warning or notification. Abnormal behavior includes the use of any device, automatic device, software, program, etc. to interfere with the operation of this website. ### Accept Better Odds/Accept Any Odds/No odds changes are accepted The function of accepting or not accepting changes in odds can be selected through the “Betting Rules” set by the system. The term “Accept Better Odds” means all selections added to the betslip can be processed automatically, so long as the odds on offer show a higher return than originally indicated at time of selection. If the adjusted odds within the betslip show a lower return value than originally indicated, the bet will not be processed automatically. “Accept Any Odds” means all bet slips added to this option, regardless of whether the adjusted bet slip line shows a higher or lower value than the original return, can be processed automatically. “No odds changes are accepted” means all bet slips added to this option, as long as the bet slip line changes, the bet will not be processed automatically ### Enhanced Price Specials / Multiples (Price Boosts) The company reserves the right to offer and withdraw all higher odds/multiples bets at any time. Limits stake amount for all higher odds bets /multiples bets may be adjusted at any time. All Higher Odds/multiples bets rules are the same as the General Rules and those set out in the respective Sports Rules above. * Football Example - Manchester United to Win and Over / Under 2.5’ will comply with ‘1 X 2 & Goals Over / Under’ Football Rules. These soccer markets are offered higher Odds/multiples bets on the basis of regular time and do not include Extra Time or Penalty Shootout (unless otherwise stated) For multiples bets (Price Boosts), if an event is suspended when the result is unconditionally determined, then the bet will be settled accordingly as ‘Win’ or ‘Lose’. * Football Example: If you select Over 2.5 Goals and the score is 2-1 at the time of suspension, then the selection will be considered a ‘Win’. For multiples bets(Price Boosts), if an event is suspended when the result is undetermined, then the bet will be ‘Void’. * Football Example: If you select Correct Score 2-2 (at Full-Time) and the score is 1-1 at the time of suspension, then the bet will be ‘Void’. For multiples bets(Price Boosts), the odds will be readjusted should one or more selections be 'draw' or ‘Void’. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.xyes.com/betting/sports-betting/sport-betting/fb-sports-platform/general-rule.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.